Refund Policy
Urban AdMark works on strategy-first retainers and project fees. This page explains how we treat refund requests in plain language.
Last updated: April 22, 2026
General principle
Fees cover professional time, systems, and execution. Once work has started in a billing period, that period is generally non-refundable, because capacity is reserved and deliverables or media setup may already be in progress.
Before work starts
If you pay an advance or first invoice and we have not begun substantive work, you may request a refund within 7 days of payment. We will confirm eligibility and process an approved refund within a reasonable timeframe to the original payment method where possible.
After work starts
Retainers and project fees for the current period are typically not refundable after delivery has begun (including account access, strategy calls, creatives, campaigns, or landing work). If you cancel mid-period, you remain responsible for fees accrued until the agreed notice date in your engagement terms.
Third-party costs
Amounts paid to ad platforms (Meta, Google, etc.), domains, tools, or vendors on your behalf are not refundable by Urban AdMark — those are governed by the respective platform’s policies.
Disputes
If you believe a billing error occurred, contact us on WhatsApp or email with details. We review good-faith disputes case by case and aim to resolve them fairly.
Contact
Refund or billing questions: finance@urbanadmark.com